FREQUENTLY ASKED QUESTIONS
- Contact the parking facility of interest either by visiting the facility or by calling the facility and speaking with the on-site manager. Please reference the Locations and Rates page for a full list of our parking facilities and the respective phone numbers.
- Contact our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance.
There are currently two methods for submitting payments for our parking services:
- Payments can be made directly with our attendant on duty at the parking facility. Please keep a receipt of your payment for your records.
- Payments can be mailed to our New York Headquarters at:
MTP Investment Group
20 West 46 Street, Suite 600
New York, New York 10036
For monthly customers, to ensure the fastest payment processing, please indicate your appropriate parking facility and your assigned customer number on the memo section of the check.
To find out if your vehicle is considered oversized and the respective additional fee, please refer to the specific facility of interest on the Locations and Rates page and/or call the appropriate facility. You may also reach out to our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance.
We recommend calling ahead to check for availability and rate. Please reference the Locations and Rates page for details and contact information for specific facilities. You may also contact our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance.
We recommend calling ahead to ensure your vehicle will fit in the desired parking facility. Please reference the Locations and Rates page for contact information for specific facilities. You may also contact our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance.
Your parking cost is based on the size of the vehicle and the amount of time your vehicle is parked in the facility. The licensed parking rates at each parking facility are displayed on signs as you enter the facility. The on-site parking attendant will be happy to help with any questions.
Also, the vehicle must be driven by the same owner who purchased the monthly space. We do not allow another person to park in your spot with another vehicle.
- If you are late with your parking payment, this will result in a late payment fee or in some cases auctioneer fees.
- If towing of your vehicle is required (for reasons such as keys were not provided with the vehicle), this will result in a towing fee.
If you believe you have been issued a violation in error, you must respond in writing within 14 days of the date of issuance of the violation. You may write to us either by email at info@mtpinvest.com or by mail at the following address:
MTP Investment Group
20 West 46th Street, Suite 600
New York, New York 10036
- Report the damage immediately to the parking attendant on-site. The parking attendant will provide you with a claim form.
- Please submit the claim form with photos of the damage prior to leaving the parking facility.
- We will conduct an investigation and resolve the problem in a timely manner.
Our parking facility facilities manager will be happy to help you through the process. You may also contact our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance.
You may also write to us either by email at info@mtpinvest.com or by mail at the address below. Please include the parking facility which you experienced the issue along with the specifics of your complaint.
MTP Investment Group
20 West 46th Street, Suite 600
New York, New York 10036
We strive to respond to all queries within 24 hours and resolve the conflict to the best of our ability.
To guarantee excellent customer service, MTP invests in education of our employees. MTP employees recognize that a small change in attitude can make a significant difference when providing customer service. Each MTP parking facility has an on-site facilities manager and parking attendants that are capable and reliable. MTP’s Executive Team is also heavily involved in daily operations and is committed to personal hands-on involvement.
To ensure safety and customer peace of mind, all of our facilities are chosen with regards to convenience, safety and visibility. In addition, MTP invests in customer comfort. Our parking facilities include lounges where customers can comfortably wait while listening to music.
We offer fast, courteous and reliable service. At MTP, we guarantee to return your vehicle in a timely manner. We understand your time is valuable, especially in the fast-paced New York area.
By decorating, lighting, fencing and paving our facilities, we work diligently to always improve our facilities’ physical appearance. We maintain freshly painted, neat and clean facilities at all times. MTP’s community awareness and manner of operations make us a respectable representative for any landowner.
With the extensive experience of our Executive Team, MTP aims to support the development of promising new ideas and experienced enterprises by providing capital and working in close partnership with talented entrepreneurs and experienced managers. Uses of capital include strategic acquisitions, expansion into new markets, development of new products, investment in additional infrastructure and/or liquidity for major shareholders. The MTP Parking Division serves as exceptional proof of our success and solidity.
MTP recognizes the unique creative qualities of entrepreneurs, and we do our best to develop such rare attributes, while helping our partners avoid failure because of under-capitalization or poor management. In order to nurture each portfolio company’s spirit of innovation, we combine our straightforward realistic market-based perspective with inspiration, innovative solutions and management guidance.
MTP establishes close working relationships with management teams based on aligned incentives, including long-term equity arrangements and mutual trust. We believe in identifying and working with excellent people of the highest level of integrity, and our goals include establishing lasting relationship among entrepreneurs, management, industry partners and co-investors. We believe one of our strongest resources is the network of relationships we have developed over the last several decades in the U.S. and internationally.
Also, if you have a promising investment opportunity, we would love to hear from you.
Please direct your inquiry to pernilla@mtpinvest.com
We specialize in parking design and maximizing utilization of space at our parking facilities. We also introduced the floating garage concept to be used by municipals and cities that are located near a river and that experience a parking shortage.
Another critical issue to MTP is being on the forefront of gender equality. We were the first parking company in New York City to hire female parking attendants and managers, promoting gender equality in the parking industry.
Technology has also provided huge opportunities for innovation in the parking industry and we are working diligently on several new endeavors. Our recently re-designed website is user-friendly to all mobile and web devices. We are also in the development phase of a new mobile application that will aid with fast and seamless parking space reservations and payment processing.
These are just a few examples of the innovative ideas that are in our DNA here at MTP.